“We had limited time and budget to replace our core operational system with a cloud native solution, eCreation met the challenge and delivered on time for a key new market launch.”

Sanjay Ravindran – Head of Delivery and Operations

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Challenge‍

Freesat, a leading UK television provider, faced a significant challenge with their legacy service management platform. The existing system lacked the flexibility required to support their evolving service offerings and growing operational needs. Freesat sought a modern solution that could scale with their business and adapt to future requirements.

Solution‍

eCreation worked closely with Freesat to architect and develop a custom cloud-native solution hosted on Google Cloud Platform (GCP). The new platform was designed to be flexible, scalable, and capable of supporting Freesat’s long-term service evolution plans. By leveraging GCP's advanced capabilities, eCreation delivered a robust, cloud-based system that integrated seamlessly with Freesat’s existing infrastructure while offering the agility needed for future expansion.

Results

‍The new solution quickly delivered tangible results, with Freesat recouping their capital expenditure through significant reductions in support fees within just two years. The scalable, multi-tenanted nature of the platform also enabled Freesat to sell operational services to third parties, opening new revenue streams. The eCreation-developed solution empowered Freesat to reduce costs, drive efficiency, and unlock new business opportunities, ultimately positioning them for long-term success in a competitive market.